Botfuel blog

Learn more about Customer Support, AI, and E-commerce customer service

Our blog is dedicated to giving you tips and insights about customer service & AI applied to e-commerce and specific industries. Our objective is to help you understand the key points of customer support automation.

Take Control of the Booking Experience with a Hotel Chatbot

May 20, 2019

5 reasons why an automated booking assistant can give you a competitive edgeHotel booking can be…

Exceptional Customer Service is Key to e-Commerce Success

March 20, 2019

When Facebook attempted to launch chatbots for Messenger in 2017, they racked up a 70% failure rate…

Overcoming the Hurdles of Implementing Automated Customer Support

March 19, 2019

Today’s customers demand a lot from brands and businesses. When they have questions or need help…

The Future of AI-Fueled Customer Service Is Now

March 04, 2019

Today’s customers demand a lot. They don’t have the patience to wait for hours on the phone to get…

Contributors guidelines

March 01, 2019

Thanks for your interest in writing for the Botfuel blog! Guest posts are an excellent opportunity…